What is this store's return and exchange policy?
THERE IS NO EXCHANGE/RETURN ON ANY APPAREL; LEGGINGS, TOPS, SWIMSUITS !!
We will gladly exchange the size for you ONLY with the original tags (ONLY for shape wear & waist trainers products), but no refunds.
Make sure to include a money order of $10 for shipping and processing fee. You have 21 days to request an exchange.
You can also visit our NY Location:
271 North Ave Suite 712, New Rochelle, NY 10801
No exchanges/returns on international orders & on our FITNESS apparel line .
Everything from our Fitness Apparel line is FINAL SALE.
If your return doesn't include the shipping/processing exchange and restocking fee, we wont be able to process it.
Incorrect Item Received/Defect
If we made a mistake with your order, or if there is an issue, then please email us at Sales@FigureSlim.com. You will receive an answer within 5 business days.
We will request photo evidence for our records, and provide a return label (domestic only) . We must be notified of any defects within 30 days of delivery.
Any claims beyond the 30 days will be considered wear and tear, and cannot be replaced.
Our Waist Trainer/Bodyshapewear products are considered UNDERGARMENTS. Please make sure you follow the sizing chart listed and please, do not order a size down or your clothing regular size. We are ONLY able to exchange it for you once as a courtesy.
Do you accept orders placed outside US ?
Yes, we do ship internationally.
However we are NOT responsible for customs charges, this is the customer responsibility.
How long will it take to receive my order?
All orders take 3-6 days to process before shipment. We ship via USPS priority mail which takes 2-3 days to arrive anywhere in the US. Once your order ships, you will receive an email with a tracking number and link to track your package.
DURING A MAJOR SALE & HOLIDAY SEASON PROCESSING TIME IS 7-10 BUSINESS DAYS !
International orders are shipped via USPS Priority International. Standard international shipping time is 6-14 business days.
ALL ORDERS ARE SUBJECT TO BACKORDER- means not in stock and will need to be shipped from our manufacturer within 2-10 weeks (business days DO NOT include weekends or FEDERAL HOLIDAYS)
Where are you shipping from? New York.
How can we contact Customer Service?
Email us at Sales@Figureslim.com we will reply and assist you within 24-48 hours.
Enjoy our products and remember
“ Be sexy, be beautiful, be yourself” at all occasions.
Xoxo from FigureSlim Team