STORE POLICIES
What is this store's return and exchange policy?
WE APOLOGIZE IN ADVANCE HOWEVER DUE TO COVID19 ALL SALES ARE FINAL, PLEASE PURCHASE AT YOUR DISCRETION !
If you need help selecting the correct size, please contact our customer service at Sales@FigureSlim.com.
All packages are shipped using USPS.
All packages are processed & shipped from New York.
Sometimes they have delays due to weather, staffing or other issues unknown to us. Occasionally they have damaged packages in transit as well.
Do you accept orders placed outside US ?
Yes, we do ship internationally.
However we are NOT responsible for customs charges, this is the customer responsibility.
How long will it take to receive my order?
All orders take 3-6 days to process before shipment. We ship via USPS priority mail which takes 2-3 days to arrive anywhere in the US. Once your order ships, you will receive an email with a tracking number and link to track your package.
DURING A MAJOR SALE & HOLIDAY SEASON PROCESSING TIME IS 7-10 BUSINESS DAYS !
International orders are shipped via USPS Priority International. Standard international shipping time is 6-14 business days.
Customer Responsibility
Please ensure that your address is correct at checkout.
We also remind you in our confirmation email to check your shipping address. If it is not entered correctly, it will not be delivered to you and will be returned to us. We will then have to charge for shipping again in order to re-ship your package.
Additionally, please note that Figure Slim is not responsible for your package once it leaves our shop. *We are not liable for lost, damaged or stolen packages. Once in the hands of USPS it is out of our control.
If you experience an issue with the delivery of your package you will need to contact USPS directly to file a claim.
To file a claim you may call the Customer Care Center at 800-222-1811. You must be able to provide your original receipt and tracking number.
Incorrect Item Received/Defect
If we made a mistake with your order, or if there is an issue, then please email us at Sales@FigureSlim.com. You will receive an answer within 5 business days.
We will request photo evidence for our records, and provide a return label (domestic only) . We must be notified of any defects within 30 days of delivery.
Any claims beyond the 30 days will be considered wear and tear, and cannot be replaced.
Our Waist Trainer/Bodyshapewear products are considered UNDERGARMENTS. Please make sure you follow the sizing chart listed and please, do not order a size down or your clothing regular size. We are ONLY able to exchange it for you once as a courtesy.
ALL ORDERS ARE SUBJECT TO BACKORDER- means not in stock and will need to be shipped from our manufacturer within 2-10 weeks (business days DO NOT include weekends or FEDERAL HOLIDAYS)
How can we contact Customer Service?
Email us at Sales@Figureslim.com we will reply and assist you within 24-48 hours.
Enjoy our products and remember
“ Be sexy, be beautiful, be yourself” at all occasions.
Xoxo from FigureSlim Team